The Tenant Retention Playbook for Premium Commercial Property

Renewal conversations have changed

Occupiers are more demanding, quicker to shop alternatives, and less forgiving of buildings that don't deliver on the basics.

At the same time, your team is smaller and your operational budget is tighter than it was.

The properties that are holding their tenants aren't doing it with better amenities or more events. They're doing it differently.

This playbook shows you how.

Leasing and Reputation

Shorten the time it takes occupiers to decide

Tenant Relationship Management

Know which tenants are at risk before it's too late

Segmentation and Engagement

Stop treating every tenant the same

Amenity Credits

Make the value you're already delivering visible

AI-Powered Support

Give your team time to focus on retention

Testimonials

Trust their words, not just ours

Canary Wharf Group represents the values and passions of the local community. When looking for a partner to create an online app for the estate, one name kept coming up - Equiem. Their success in other London estates and unique technology made them the ideal partner to aid our ESG and community goals.

Michelle Laramy

Director of Customer Experience, Canary Wharf Group

Our partnership with Equiem will enable us to provide an enhanced experience by offering a central communication hub that fosters innovation, knowledge sharing and collaboration vital to the continued success of Babraham Research Campus.

Derek Jones

CEO, Babraham Research Campus

Having Equiem allows clear communication with customers, and can mediate the journey from inception to completion. For any asset that is looking at upgrades or capex development, I would highly encourage the inclusion of Equiem.

Michael Elliot

Customer Service Manager, Dexus

We deployed Equiem and I was truly blown away by the quality of the technology and its effect on engaging our tenant community. The positive response we received from our occupiers was completely unexpected, and the level of service we received was unlike anything I’ve ever received from a service provider.

Tanicia Jackson

General Manager, TMG Partners

Equiem has enabled us to foster a sense of community… and improved employee well being. The few remaining vacant units have been quickly let since, with the void rate across the park dropping by 78% over two years.

Aaron Pope

Director of Asset Management, M&G Real Estate

Case Studies